Interactive Workshop: From Process to Customer Experience

Details

Your Benefits at a Glance

• Exclusive positioning in the official CX program: The 30‑minute workshop is an integral part of the BVL Supply Chain CX BVL Supply Chain CX and is actively featured in the program.

• Qualified leads instead of scatter loss: Participation is based on binding pre‑registration — giving you direct access to a highly relevant target group.

• Visible thought leadership: Position yourself as a key driver for customer‑centric supply chains..

• Direct exchange at eye level: An interactive format with decision‑makers, project owners and CX enthusiasts from industry, retail and logistics.

• Practice instead of buzzwords: Structured methodology, practical examples and concrete take‑aways ensure sustainable value.

• Room & technical setup included: Seating for 30–50 people, screen, microphone.

• 1 Speaker Ticket (all days)

Workshop Content Focus

• Designing supply chain processes consistently from the customer’s perspective

• Identifying key pain points

• Joint prioritization of relevant action areas

• Developing directly actionable solution approaches

Participant Value

• Clear methodology instead of buzzwords

• Practical insights

• Exchange at eye level

• Concrete take‑aways for everyday work

Special notes

The time slot and workshop room in the auditorium are assigned by BVL.